Shipping
& Returns

Shipping & Returns


○Will my order ship for free?
- Free ground shipping is available to home addresses in the contiguous United States for most items. Large items such as TVs may be subject to additional freight charges.

○ When will my order process and ship?
- We will begin processing your order right away if order is placed during normal business hours. Time to ship is generally three to five business days. Estimated arrival time will vary depending upon the shipping method chosen at checkout.

○ What if I want to cancel or change my order?
- You can request cancellation and inquiry by e-mail(purchase.us@atomdirect.com)

○ I need to change my shipping address on an order I've already placed. Can I do this?


- Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.

○ I live outside the United States. Can you ship to me?
- You can only buy it in the United States and get it delivered.

○ I need to return the items I purchased. How can I do this?
- We want you to love the items you purchase from atomdirect.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

Incomplete returns will receive a reduced credit, reflecting any missing peripherals.

The product serial number must match the serial number in our database. Buydig.com maintains serial number tracking.

 

We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.

 

Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

atomdirect.com Returns

address : 1017 S Alvarado St. Los Angeles, CA 90006

 

You must include the Return number issued to you by customer service, please be sure to write this number clearly on the return box.

 

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

 

○ I've returned my items. When will I get a refund?
- Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

 

○ I would like to exchange the item I bought with a different item. How can I do this?
- If you purchased a product from atomdirect.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

 

○ The item I bought is defective, or it was damaged in shipment. Help!
- A full list of Buydig's policies can be viewed here.